Terms and Conditions

Welcome to Custom Wood Creations. By accessing or using our website and purchasing products from us, you agree to the following terms and conditions. Please read them carefully.

1. Orders

All orders are subject to product availability.
We reserve the right to refuse or cancel any order for any reason, including errors in product or pricing information.
Prices are subject to change without notice.

2. Payment

Payment must be received at the time of order through the accepted methods listed on our website.
Orders will not be processed or shipped until payment is confirmed.

3. Shipping

We offer free shipping on all orders, with no minimum purchase required.
Most orders ship within 3–5 business days.
Custom Wood Creations is not responsible for delays caused by carriers, weather, or other circumstances beyond our control.

4. Returns and Refunds

Items may be returned within 30 days of delivery if unused, undamaged, and in their original condition.
The buyer is responsible for return shipping costs unless the item arrives damaged.
For damaged items upon delivery, please report within 2 days with photos of the box, shipping label, and damaged product.
Refunds will be issued to the original payment method once the return is approved.

5. Product Information

We make every effort to ensure product descriptions and images are accurate.
Custom Wood Creations does not guarantee that product colors, sizes, or specifications will exactly match website images.

6. Liability

Custom Wood Creations is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Our liability for any claim shall not exceed the purchase price of the product in question.

7. Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of Custom Wood Creations and may not be used without our permission.

8. Changes to Terms

Custom Wood Creations reserves the right to update or modify these Terms and Conditions at any time.
Continued use of the website after changes constitutes acceptance of the updated terms.

9. Contact Us

If you have questions about these Terms and Conditions, please contact us at:
📞 563-659-1947
📧 custom@cwcdewitt.com